All claims and returns have to be thoroughly inspected and reviewed before they are approved or denied by our team. We understand that not all claims are the same therefore we require certain evidence to support the claim provided to accurately assess the request.
When we receive quality concerns on a return claim we also have an option to have the item reprinted or refunded if the first item was unsatisfactory. When it comes to a customer changing their mind, the product must still be in the production process for us to cancel or potentially change a feature depending on how far in the production process it is.
Customers must submit a claim within 30 days after the delivered date or the expected delivered date, to be eligible for a reprint or refund if desired.