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What if the recipient's address was wrong?
What if the recipient's address was wrong?

If the address was wrong most likely package will be returned to sender.

Hiram Sanchez avatar
Written by Hiram Sanchez
Updated over a week ago

If the customer's address is incorrect, the carrier will return the order to the original sender. If there is a tracking number available that will show up when searched.

This means that the order will be returned to our facilities. If customers find that their order is being returned to sender, please provide a new return address.

Contact us if an order is returned to the sender and we will reship it to the new address with a new tracking number. These updates will be reflected in the order information in the Orders dashboard.

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