All refunds and or claims go through a small screening process and have to get reviewed internally by our customer service team, after the review is done then it is either approved or denied. This process usually takes up to 72 hours.

Once our team approves the refund request, the money will be credited to the balance of your Awkward Styles account. It will take 2-7 business days for the money to be reflected on the account.

You can find the refunded amount in your transactions history within your Payments section. Here, you can access the invoice and see the transaction's details.

You can withdraw the refunded amount from your wallet by clicking on the "Withdraw" button in your Payments section.

Please also note that the waiting time for the refund to appear in your balance depends on your financial institution or bank.

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